VertexOne unveils new brand architecture to reflect its evolution


The new brand architecture is an important milestone for VertexOne, as it focuses on the company’s long-term investment in digital transformation, revenue optimization and data-driven efficiency. VertexOne’s solutions were previously organized into three solution portfolios: Customer Information System (CIS), Digital Customer Engagement and Utility Management.

Instead, new solution portfolios will be organized under these categories:

  • Digital: Improves customer experience, reduces costs, improves collections and increases customer satisfaction.
  • Revenue: Offers essential SaaS solutions to automate billing, payments, customer service, collections and printing.
  • Data: Equips utilities with advanced analytics capabilities to leverage the explosion of data from AMI, EDI, and field service.

The concept of customer experience as “CX” has been widely adopted across many industries. VertexOne leverages this into its newly named product portfolios by creating the VertexOne experience, known as VX.

As VertexOne continues to innovate and add products to its offerings, it has accumulated various naming conventions. All current and future product names will now follow the VXproduct naming architecture. This new naming strategy is scalable, well organized, and reiterates VertexOne’s commitment to our mission.

“We are excited to unveil our solution portfolios and updated product names with our customers and prospects at the annual CS Week conference,” said VertexOne CEO. André Jornod. “Our portfolio is proven and established in the industry and this effort supports our investment in product development and innovation. While VertexOne’s brand architecture is streamlined, our focus is to meet the needs of our customers and to deliver incredible experiences for utility and energy companies and their customers remains the same.”

For many years, the essence of the VertexOne brand has been “Experience is Everything”. This newly rebranded product portfolio echoes the goal of revolutionizing the customer experience for utility and energy companies while delivering the gold standard of experience for staff members who interact with the VertexOne team.

VertexOne also published Online FAQs to answer customer questions about these changes.

To learn more about VertexOne’s solutions, please visit https://www.vertexone.net/.

About VertexOne
VertexOne is the recognized leader in SaaS platforms for critical business processes for utility and retail energy companies across North America. VertexOne offers a wide range of innovative services and solutions, including the VertexOne Complete™️ SaaS solution for utilities, including Customer Information System (CIS), Mobile Workforce Management (MWM), electronic data interchange (EDI), meter data management (MDM), digital customer engagement and customer self-service. These solutions help utilities and energy companies deliver a compelling customer experience, reducing customer service costs, increasing operational efficiency, improving customer satisfaction and advancing their operations. With the VertexOne Complete™ SaaS offering, VertexOne takes on the daunting task of keeping abreast of technology changes so utilities and energy companies don’t have to. This gives our customers more time to focus on their core business. For our unregulated energy customers, it also means greater competitive advantage. For more information, visit https://www.vertexone.net.

SOURCEVertexOne

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