Greenway Health Announces New Offerings and Leadership for Greenway Revenue Services, Expands Partnership with Tier 1 Institute Orthopedic and Neurosurgical

Prime Suite’s customizable approach has been important and appreciated by our group, as we represent a wide range of specialties and individuals who each use technology in different ways.

Greenway Health, a leading provider of health information technology services, today announced enhanced offerings with Greenway Revenue Services (GRS), which provides revenue cycle management support to clients . Due to customers placing more emphasis on the revenue cycle in response to the COVID-19 pandemic, the company announced GRS Select earlier this year, which offers more flexible support options for quick, targeted relief. health care practices. Greenway will continue to expand GRS services over the next 12 months to further assist clients with their financial aid strategies. The company will also further leverage AI automation and create additional GRS analytics that will improve productivity and efficiency in the revenue cycle.

According to a recent MGMA study, 44% of healthcare leaders said their visit volumes in 2021 are lower than their pre-pandemic levels and that outpatient practices still face negative financial impacts due to the pandemic. Greenway has developed its GRS offerings based on these emerging needs of its customers, in order to further help outpatient care practices improve their financial health. The company is already garnering considerable interest, with longtime EHR clients such as the Tier 1 Institute Orthopedic and Neurosurgical adding GRS.

To lead this expansion, Greenway has appointed its Chief Compliance Officer, Susan Kohler, to the new role of Senior Vice President of Revenue Services. Permanent employee with over 15 years of experience leading healthcare operations in the areas of revenue cycle, claims, payor and provider network management, and electronic data interchange ( EDI), Kohler will now oversee the operations of GRS and Greenway Clearinghouse Services.

“While I led the compliance team at Greenway, we have worked hard to develop a comprehensive and standardized compliance program, which has been recognized as an industry best practice,” Kohler said. “In my new role, I am excited to leverage my experience to pave the way for the next frontier for GRS, expanding our solutions and services to include a dedicated team of Revenue Cycle Advisors, additional GRS services, as well as as additional AI technologies to better support customers. prioritize their time and fully maximize their income in a post-COVID environment. “

Tier 1 Institute Orthopedic and Neurosurgical is a client of Greenway and a multi-specialist institute focused on orthopedics, neurosurgery, interventional pain management and physiotherapy – and one of many healthcare practices with more emphasis on management of the revenue cycle. The Tier 1 Institute has been leveraging Prime Suite, Greenway’s medical records and electronic practice management solution, for more than a decade and is expanding its partnership to include Greenway Revenue Services.

“Prime Suite’s customizable approach has been important and appreciated by our group, as we represent a wide range of specialties and individuals who each use technology in different ways,” said Tim Vaughn, COO of Tier 1 Institute Orthopedic and Neurosurgical. “Since the pandemic, however, our biggest focus has become improving net income per visit – a primary factor in finding a revenue cycle partner. Having worked with Greenway for several years and understanding their commitment to their customers firsthand, we knew that they would also be a great partner for revenue cycle optimization. We are excited about our partnership with Greenway and look forward to continuing to work together to make improvements in key areas of the revenue cycle, which will ultimately give our staff more time to focus on delivering quality care. to patients.

To learn more about Greenway Health and its revenue cycle management offerings, visit or contact a team member today.

About Greenway Health

Improving healthcare through innovation is at the heart of Greenway Health’s work. We provide electronic health records (EHR), practice management and revenue cycle management solutions that help practices across multiple specialties grow profitably, stay compliant, work more efficiently and improve results for patients. Our team of clinical, financial and technological experts serve as trusted advisors, committed to the success of our clients. Greenway works with more than 55,000 suppliers in multiple specialties, which translates into millions of lives touched daily by our solutions. For more details on how we can work together to build a more efficient healthcare system, visit, call 877-537-0063, or follow Greenway on Facebook, Twitter, and LinkedIn.

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